naayoon
Guest
May 30, 2025
4:48 AM
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Volaris is committed to making air travel safe, easy, and dignified for all passengers, including those who need mobility support. With Volaris Wheelchair Assistance, travelers with reduced mobility can count on comprehensive service that begins well before takeoff and continues until they safely reach their destination. When booking a flight, passengers can request wheelchair assistance through the Volaris website, mobile app, or by contacting customer support. The airline recommends making the request at least 48 hours in advance to ensure seamless coordination. Once at the airport, Volaris staff assist passengers at the ticketing counter, guiding them through a smooth check-in process and escorting them to the boarding gate. Volaris also provides professional baggage assistance, ensuring personal mobility aids such as wheelchairs, scooters, or walkers are checked in and transported free of charge. These items are handled with care and returned promptly upon arrival. At the gate, passengers receive priority boarding, allowing them to comfortably board the aircraft ahead of other travelers. In-flight, the crew is trained to provide necessary assistance, helping passengers settle in and respond to any in-flight needs while respecting privacy and independence. Upon arrival, Wheelchair Assistance ensures passengers are safely disembarked, guided through customs and immigration, and helped with baggage retrieval or connections. For additional needs or questions, Volaris offers reliable customer support, available through phone and online. Volaris truly prioritizes accessibility—making travel possible for everyone.
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