naayoon
Guest
Jun 12, 2025
4:07 AM
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Kenya Airways Wheelchair Assistance offers dedicated support to passengers with reduced mobility, ensuring a stress-free and comfortable journey from booking to arrival. Travelers can request this service during the ticketing process online, via customer service, or directly at the airport, allowing Kenya Airways to prepare for their specific needs.
Upon arrival at the airport, the airline’s professional staff provide personalized help during check-in, assisting with boarding passes and guiding passengers through security and immigration with ease. Baggage assistance is also part of Wheelchair Assistance, where trained personnel help manage both checked and carry-on luggage to minimize physical effort. The service includes smooth boarding and disembarkation procedures, using specialized equipment and experienced staff to safely transfer passengers between the terminal and aircraft. Throughout the flight, passengers receive up-to-date flight information and ongoing support to ensure their comfort.
Upon reaching their destination, Wheelchair Assistance continues with help through customs, baggage claim, and onward transport coordination if required. The airline’s customer support team is available 24/7 to address any inquiries and make special arrangements, demonstrating Kenya Airways’ commitment to accessibility and exceptional care. By offering reliable, respectful, and comprehensive wheelchair assistance, Kenya Airways ensures that passengers with mobility challenges can travel confidently, comfortably, and with dignity.
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